Key Lead, Soho

What you'll do

• Coach colleagues on customer service and help resolve returns, exchanges, and other customer concerns.
• Coordinate daily floor coverage, breaks, zone assignments, and shift briefings.
• Handle store opening and closing duties and participate in manager-on-duty coverage.
• Maintain visual merchandising, cleanliness, safety, and operational standards.
• Share business goals and performance measures while keeping store leadership informed of team feedback.
• Support local community connections and potential event partnerships with store leadership.

What they're looking for

• At least 2 years of supervisory experience in fast-paced retail, customer service, or hospitality.
• Experience fostering an inclusive, welcoming, people-first workplace.
• Clear communication skills and the ability to motivate teams and sustain morale.
• Hands-on approach and enthusiasm for thoughtful customer and employee experiences.
• Availability for a flexible schedule, including evenings, weekends, and holidays.

Pay

$21 – $23 per hour base pay, as published by the employer. Bonuses, equity and benefits, where offered, are confirmed by the employer.